Privacy Policy | Bryant & Co Cleaning

Bryant Group Holdings Ltd, trading as Bryant & Co Cleaning ("we", "us", "our"), is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you use our website or engage our services.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller for this website is:

Bryant Group Holdings Ltd (trading as Bryant & Co Cleaning)
Company Number: 13671131
Registered in England & Wales
Based in Bournemouth, Dorset
Email: bryantcleaning25@gmail.co.uk
Telephone: 07376 416077

2. What Personal Data We Collect

We may collect and process the following personal data:

Contact information: your name, email address, phone number and postcode when you submit a quote request or contact us.
Service information: details about the type of cleaning service required and your property size.
Correspondence: records of any communications between you and us.
Usage data: technical information about how you use our website, including your IP address, browser type, pages visited and referring URL (collected via cookies and analytics tools).

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your quote requests and enquiries.
To provide and manage cleaning services you have booked.
To send you information about our services (only where you have consented or where it is within our legitimate interests).
To improve our website and services.
To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: where you have given us your consent (e.g. submitting a contact form).
Contract: where processing is necessary to fulfil a contract with you.
Legitimate interests: where we have a legitimate business reason to process your data that is not overridden by your rights.
Legal obligation: where we are required to process your data to comply with the law.

5. How We Share Your Data

We do not sell, rent or trade your personal information to third parties. We may share your data with:

Service providers: trusted third parties who assist us in operating our website and delivering our services (e.g. email providers, web hosting).
Legal authorities: where required by law or court order.

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Enquiry data is typically retained for 2 years. Client data relating to ongoing contracts is retained for the duration of the contract plus 6 years.

7. Cookies

Our website may use cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use:

Essential cookies: required for the website to function correctly.
Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics) so we can improve it. These are only set with your consent.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of this website.

8. Google Analytics

We use Google Analytics to help us analyse website traffic. Google Analytics collects anonymised data about website usage. Google may use this data in accordance with its own privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your personal data in certain circumstances.
Right to restriction: to request that we limit how we use your data.
Right to data portability: to receive your data in a structured, machine-readable format.
Right to object: to object to our use of your data where we rely on legitimate interests.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at bryantcleaning25@gmail.co.uk or 07376 416077. We will respond to your request within 30 days.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

11. Links to Third-Party Websites

Our website may contain links to third-party websites, including www.bryantgroupholdings.co.uk. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
www.ico.org.uk
Helpline: 0303 123 1113

14. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Bryant Group Holdings Ltd (t/a Bryant & Co Cleaning)
Bournemouth, Dorset
Email: bryantcleaning25@gmail.co.uk
Phone: 07376 416077